17-02-2025

Neles Easyflow™ chosen for reasons of trust and quality

Our Neles Easyflow products have been designed with customer ease in mind. So, it is only logical that we continue to ask our customers regularly how these valve solutions are performing for them in their everyday service. We take customer feedback seriously and work to develop our performance – in terms of products and customer service – every single day.

Delivering quality to customer in India
We recently asked one of our valued customers in India about their most recent Neles Easyflow investment. We wanted to hear the thoughts of a representative from a large industrial player in the Indian market with a wide range of industrial processes and applications in their portfolio about their thoughts on our valve technologies for standard industrial use. As an established household name with a strong presence and long heritage, the customer can only afford to works with partners worthy of their trust in terms of quality and reliability.

The valve products themselves have been acquired for general service in industrial processes where they do not directly bring any considerable added value to the process beyond their reliable performance. The Neles Easyflow product portfolio consists of high-quality pre-engineered products designed for use in a wide range of exactly such standard applications and process conditions.  The customer gave good marks to product performance and quality. Obviously, Valmet prides in always delivering products that are of the highest standard when it comes to safety and reliability.

Expertise makes for a brand you can trust
We find that it is often a name attached to a product that our customers buy into. As important as it is for the products to deliver the required performance, it is equally important that the company behind the product delivers on the same level. We received thanks from this particular customer for our level of expertise.

A smooth process where we can help you select the optimal valve solutions for your particular process needs goes a long way towards creating trust between the two sides. Thanks to our transparent way of working paired with the product offering the customer needed, he was happy to compliment the quality of the overall customer experience.

Continuous development ensures our future
Every piece of customer feedback is valuable to our team. We not only collect feedback, but we use it as the foundation for development. Based on the comments and contact we receive from our customers and our field personnel around the globe, we continue to work towards excellence in terms of technology and service alike.

We want to be an approachable and trusted partner with a strong portfolio of products that meet and exceed the needs of our customers and their processes. Our Neles Easyflow offering in itself is one such effort made to ensure we have the widest offering possible, from the standard applications they serve, to the more intricate and specialized offering available under our other renowned product brands.

Recognized and appreciated for quality
Perhaps the highest praise in this case didn’t need many words. But the words of this specific customer prove to us that we have been able to do and communicate the right things to our customers around the world. When asked what motivates the customer to buy from us, he simply stated – good quality. What else could we ask for? In India, and indeed around the globe, we will continue to concentrate on quality and performance that will earn your trust and appreciation again and again.

Durai Ragavendran
Product manager, Ball valves
Valmet Flow control business line